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How to update your business phone number online

There’s no need for a branch visit. Keep your contact details up to date online.

How do I change my phone number in Online Banking?

  1. Sign in from a PC using your 8-digit customer number and password. You have to be an Administrator to be able to complete this task
  2. Hover over Administration and select Business settings and contact details
  3. In the Registered business details section, select Edit/Add in the Phone number line
  4. Enter your new Phone number and select Save.

 

What if I have more than one Approver for administration tasks?

If your business network only requires one Administrator to perform admin tasks, your new business phone number will now be active. However, if your Online Banking is set up to need more than one approval, the required number of extra Approvers will need to:

1.      Sign in to Online Banking on a PC

2.      Select the Approval button near the Sign Out button

3.      Select the Administration tab, where they will see the task pending approval.

 

What do the steps look like?

Hover over Administration and select Business settings and contact details.

In the Registered business details section, select Edit/Add in the Phone number line.

Enter your new Phone number and select Save.