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How to add or update your business phone number online

There’s no need to visit a branch. It’s simple to update your contact details in Online Banking.

What do I need to know before updating my business phone number?

The steps provided are for Administrators only. If you’re a personal or sole trader customer, learn how to update your contact details.

 

Step by step guide

  1. Sign in to Online Banking from a desktop 
  2. Go to Administration and select Business settings 
  3. In the Registered business details section, select Edit/Add 
  4. On the Phone number line, enter your new Phone number 
  5. Select Save.

What other contact details can I update online?

What if I have more than one Approver for administration tasks?

If your business network only needs one Administrator to approve admin tasks, your business address will now be active. If your Online Banking is set up for more than one approver, the additional Approvers will need to: 

  1. Sign in to Online Banking from a desktop 
  2. Click on the Approval button (near the Sign Out button) 
  3. Select Administration to see the phone number pending approval.