What’s new in Westpac Live

We have listened to your feedback and made changes to help make online banking easier for you and your business.
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Tax Residency Details

We have enabled a new feature for Administrators of business networks to add or edit their tax residency details within Westpac Live Online Banking.
 

Head to Administration, then Tax Residency for Business Networks or Preferences, then Tax Residency for Personal Networks.
 

For more help, head to our Frequently Asked Questions.

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Biz Invoice

Create and send invoices for free with your Business One Low or High transaction account.* Biz Invoice lets you track, reconcile, and send payment reminders – giving you time back to spend on your business.

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Password resets

Business organisations and sole traders can reset their internet banking password online. This can be done in a few simple steps, making it easy to access Online Banking outside of business hours, or when overseas.


Learn how to reset your online banking password 24/7, for sole traders and organisations.

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Digital Term Deposit improvements

  • In the past our bankers may have helped you get discretionary rates over the phone or in branch; now you can find out if you’re eligible for discretionary rates in Online Banking.3
  • A pre-populated form is available for Term Deposit account opening for a business network.  Access the form directly from your Online Banking. You can find it in the Administration menu > Features and Approvals.
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Reconcile for free

  • Use the ‘View cheque and voucher image’ feature to access the original deposit slip for no fee
  • Assists with reconciling transactions completed via cheque, deposit and withdrawal slips.
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Bank Feeds

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Whoever you’re in business for, we’re here to help.

We have products and tools to help grow your business, no matter what stage.

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Need some help?

Access our popular how to guides to make the most of your online banking.

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Things you should know

1. Read the Westpac Online Banking Terms and Conditions (PDF 354KB) before making a decision. Not all accounts are eligible to be included in a feed. These can include loan accounts and accounts requiring multiple authorisations for transactions. Bank Feed must be set up with Third Party Service Provider before it can be connected in Westpac Live. If your Third Party Service Provider does not appear in the drop down menu in Westpac Live, you may need to check that your provider is registered with Westpac. Should there be any changes in your user access or network access levels, you may need to disconnect your Bank Feed(s) as any access changes will not impact bank feeds.  The products and services offered by these Third Party Service Providers may be subject to terms and conditions and fees and charges.  Westpac does not guarantee or endorse the services or products offered by these Third Party Service Providers.
 

2. To update your address or phone number for Commercial cards, Merchant Facilities, Equipment Finance and Account Analysis Fee Statements, please call 132 142 or visit any one of our Westpac branches.


3. Any discretionary rates offered above may only be available through Westpac Live Online Banking.
 

Available on compatible devices with supported operating systems. View the full list at westpac.com.au/devices.