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Why mobile banking?

Do your banking anywhere, anytime with the Westpac App. Already using Online Banking? You’re already mobile. Simply use your 8-digit customer ID and password to sign into mobile banking from your smartphone.

A business owner signing into her mobile banking account using a mobile device

Faster access

Sign into mobile banking using your 4-digit passcode, fingerprint, or Face ID1.

A business owner using her mobile phone to check her balance

Quick balance

Check the balance of up to three accounts without the need for signing in with our quick balance feature2.

A business owner tracking payments on her mobile phone

Track payments

Manage payment approvals and keep track of your payments on the go.

A business owner depositing a cheque on his mobile phone

Deposit cheques

Skip a trip to the branch and deposit cheques with our mobile cheque deposit3.


What can I do in mobile banking?

Business owner managing his account using a tablet.

Manage your accounts

  • Easily switch between your personal and business banking profiles
  • Reorder your accounts for a personalised view
  • Change your password and update your contact details.
A business owner using her mobile phone to complete her banking online

Do your banking on the go

  • Deposit cheques of up to $20,000 in just a few taps 3
  • Search up to 3 years of transaction history and 7 years of statements
  • Check your balance, interest earned and overdraft limits
Two business people collaborating on a laptop

Manage user access (for Administrators)

  • Check who has access to your accounts and what they can do
  • Easily block access to your accounts when circumstances change
  • Set the business daily payment limit
A business owner using his mobile phone to make payments and transfers

Make payments and transfers

  • Manage payment approvals and track transactions on the go
  • Transfer funds between your Westpac accounts
  • Make and receive near real-time payments with PayID and Osko® 4

The new Westpac App

A mobile phone depicting the new Westpac App design

Tap into simpler banking

You'll find banking even easier with the new Westpac App. Check out the added features and common FAQs.

A mobile phone depicting the Contact us menu in the new Westpac App

Help on tap

Contact us in the Westpac App. Sign in, skip the automated questions and talk to a person, not a phone menu.


Need to switch profiles in the new App?

When you update to the new Westpac App experience, you will notice we’ve changed the way you switch between Personal, Business and shared banking profiles.

 

To switch from your Business or Shared profile

  1. Tap the menu icon, top left of your screen
  2. Tap your current profile to display all your profiles and select the profile you want to sign into. 

 

To switch from your Personal profile

  1. Tap Profile
  2. Tap your name
  3. Select the profile you want to sign into.

Online Banking Security Guarantee

If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.5



Getting the most out of your mobile

A small business owner using his mobile phone and laptop to manage his company

How to manage a small business from your mobile

You'll find banking even easier with the new Westpac App. Check out the added features and common FAQs.

A mobile phone depicting the Contact us menu in the new Westpac App

How to protect yourself and your business against fraud

Follow our 6 actions that you can take today to better protect yourself against fraud and scams.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 305KB) before making a decision and consider whether the product is right for you.

 

1. Available on compatible devices with supported operating systems. View the full list of compatible devices and supported operating systems at westpac.com.au/devices.

 

2. Only eligible accounts can be displayed. Available on compatible devices with supported operating systems. View the full list of compatible devices and supported operating systems at westpac.com.au/devices.

 

3. Mobile cheque deposits are subject to eligibility. Contact us to find out if this service is available with your account. Mobile cheque deposits may be used to submit cheque/ cheques totalling up to $20,000 in any 7-day period – as a personal customer and/or across a business network. You may only submit Australian dollar cheques; you must be the true owner of the account; and you must not allow a cheque to be deposited again after it has been submitted. After you have submitted a cheque please keep it safe for 2 weeks, then destroy it securely.

 

4. Fast or near real-time payments are sent and received using Osko® by BPAY® and can be addressed to either a PayID or a BSB and account number. Near real-time payments require both the payer and payee to have Osko® enabled accounts.

 

5. If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions (PDF 305KB). This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.

 

BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.

 

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

 

Google Play is a trademark of Google LLC.