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What are the benefits of eStatements?

  • Securely store your eligible business bank statements
  • Access eStatements anytime, anywhere in Online Banking and the Westpac App
  • View, save and print up to seven years of bank account statement history
  • Email eStatements to your accountant and other third parties
  • Protect yourself and lower the risk of ID theft by receiving statements securely in Online Banking and the Westpac App.

Am I eligible for eStatements?

To enjoy all the benefits of eStatements, you must:

  1. Have an eligible account or accounts
  2. Be registered for Westpac Online Banking
  3. Have a valid email address registered to your business in Online Banking.


How to switch to eStatements

If you are an Administrator of a business or a Sole Trader, you can manage your business statements online.


  1. Sign in to Westpac Online Banking from a desktop
  2. Hover over Service and select Preferences
  3. Under Statements, select the account and choose eStatement or Paper statement.

From the Westpac App:

Check which app you have:

New Westpac App

  1. Tap Profile then Settings
  2. Under Communication, tap Statements
  3. Tap an account and choose either eStatement or Paper statement.

Classic Westpac App

  1. In the menu bar, tap Self serve
  2. Tap eStatement settings
  3. Select an account, then select eStatement or paper statement and tap Update.


If an account is not eligible for eStatements, only the paper statement option will be shown.

You can view eStatements for any eligible account that you have access to (including as an authorised third party) in Westpac Online Banking.

Do you have more than one approver for your administration tasks?

If your Online Banking is set up to have more than one Approver to perform administration tasks, any changes to your statement settings will need to be approved by all Administrators on the account(s).

If you need to approve an administration task:

  1. Sign in to Westpac Online Banking from a desktop
  2. Select the Approval button (near the Sign out button)
  3. Select the Administration tab. You will see the statement settings waiting approval.

Are your details up to date?

It's important to keep your email address up to date so we can notify you when your eStatements are available.

Learn how to add and update your registered business email address in Westpac Online Banking.

What accounts are eligible for eStatements?

If you are registered for Westpac Online Banking and have a valid email address, you can switch to eStatements for these eligible accounts:


  • Altitude Business Platinum and Altitude Business Gold credit cards
  • Agribusiness Account
  • Business Account
  • Business One – Low Plan, High Plan and Flexi
  • Business Cheque Account, Agribusiness Cheque Account and Business Cheque Plus account
  • Statutory Trust Account – Conveyancers, Motor Dealer, Real Estate Agents and Solicitors
  • Business Cash Reserve, Cash Reserve Bonus and Premium Cash Reserve
  • Cash Management Account
  • Community Solutions Cash Reserve, Cash Reserve Bonus and Community Solutions One
  • Self Super Online
  • Strata account.

Please note: 

Business loans, closed Business accounts and joint Business accounts are not eligible for eStatements.

You can find a list of consumer accounts that are eligible for eStatements here

Need more information?

For more information, read our eStatements FAQs or call us on 132 142.

Things you should know

This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the terms and conditions at before making a decision and consider whether the product is appropriate for you. Transaction fees may apply. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.