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Secure

Your statements are stored securely in Online Banking.

Saves time

Easily share statements with your accountant or bookkeeper (if required).

No paperwork

Reduce clutter and access up to 7 years of statements online.

Available 24/7

Access anywhere, anytime in Online Banking and the Westpac App.

Are you eligible?

To enjoy the benefits of eStatements, you will need to:

How to switch to eStatements

If you are an Administrator of a business or a Sole Trader, you can manage your business statements online, no need to phone or visit a branch. 

If an account is not eligible for eStatements, the paper statement option will be shown. 

You can view eStatements for any eligible account that you have access to (including as an authorised third party) in Westpac Online Banking. 

 

ONLINE

  1. Sign in to Westpac Online Banking from a desktop 
  2. Go to Service > Preferences 
  3. Under Statements, select the account and choose eStatement.

 

 

 

MOBILE

 

Check which app you have:

New Westpac App 

  1. Tap Profile then Settings 
  2. Under Communication, tap Statements 
  3. Tap an account and choose eStatement  

 

Classic Westpac App 

  1. In the menu bar, tap Self serve 
  2. Tap eStatement settings 
  3. Select an account, then select eStatement and tap Update.

What if I have more than one approver for my administration tasks?

If your Online Banking is set up to have more than one Approver to perform administration tasks, any changes to your statement settings will need to be approved by all Administrators on the account(s). 
 

  1. To approve an administration task, sign in to Westpac Online Banking from a desktop 
  2. Select the Approval button (near the Sign out button) 
  3. Select the Administration tab. You will see the statement settings waiting approval.

FAQs about switching to eStatements

eStatements are stored securely within Westpac Online Banking. This means you're protected against mail theft that can be associated with paper statements.

You will receive an email notification when the statement is available in Online Banking, but eStatements will not be sent via email. You will need to sign in to Online Banking from a desktop or mobile to view your eStatements.

eStatements are available for some closed business accounts. If you do not see your statements in Online Banking, you can request past statements through one of our branches (fees may apply). Before closing your account, make sure you save or print any eStatements you might need.

Yes, the eStatement will look the same as your paper statement.

You can view eStatements for any eligible account that you have access to (including as an authorised third party) via Westpac Online Banking.

Yes, you can return to receiving paper statements anytime by managing your statement preferences online, contacting us through the App or Call Customer Care, or visiting your local branch.

Things you should know

This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the terms and conditions at westpac.com.au before making a decision and consider whether the product is appropriate for you. Transaction fees may apply. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.