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Do you have personal Online Banking access?

If you're unsure if you have personal Online Banking access, please select no to retrieve your application.

What to expect when completing your application

After confirming the details of your loan request or annual review, your banker will set up your digital application, prefilling it with your existing details and ensuring it is tailored to your needs.


Once your application is ready, you’ll receive an email providing:

  • Your unique Application Reference Number
  • The link to retrieve your digital application online


You’ll follow the steps below to complete and submit your application.

1. Sign in and retrieve your application

Upon following the application retrieval link provided in your welcome email you’ll land on this page. 


  • If you answer ‘yes’ to confirm you have Online Banking access – you’ll be directed to sign in using your personal Online Banking credentials. 
  • If you answer ‘no’ – you’ll be prompted to enter your unique Application Reference Number and mobile phone number.


If you’re unsure, you should select ‘no’ and sign in using your unique Application Reference Number and the mobile phone number you have registered with us.

2. Complete your application and upload documents

Once logged in, you’ll be guided through your digital application form, instructed to confirm all prefilled information and input any additional details required. You’ll have 60 days to complete your application and may save your progress and return at any time. 


Depending on your application type, your banker will have provided instructions within your application as to which documents you’re required to upload. You may also choose to nominate an accountant, broker or other authorised party to provide documents on your behalf and we’ll contact them directly to ask for these. 

3. Submit your application

Once you’ve completed your application and hit ‘submit’, you’ll receive a confirmation email. 


If there are multiple applicants on your loan request, secondary applicants will be notified via email and prompted to sign in to complete their sections of the application and/or confirm any relevant details. 


Once the final application is submitted, your banker will be able to review your application and supporting documentation and will be in touch within two business days regarding the outcome of your application and/or if any further information is required. 


The length of your application and the number of supporting documents required will vary depending on your application type, however any relevant information we have already will be pre-filled to save you time. You’ll have 60 days to complete your application and may save your progress and return at any time.