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Do you have online banking access?

You need to be registered for online banking to retrieve your application. Please contact your banker for help.

How this works

1. Retrieve your application

Save, retrieve and complete your lending application or annual review for up to 60 days using your application reference number.

2. Upload your documents

If an accountant or broker is involved, you can nominate them to provide documents on your behalf and we will contact them directly.

We might need more documents at a later date, but if we do, we’ll let you know.

3. Submit your application

You’ll receive a confirmation email once we’ve got your completed lending application or annual review. 

We’ll check everything and contact you if we need any further information. 


No, you need to be registered for Westpac Online Banking to complete your application online.

No, you can save your progress and return later. Certain sections may depend on other applicants.

You can access the application on a laptop, desktop, or portable mobile device. All major browsers are supported.

Contact your banker.

You can update your mobile number in Westpac Online Banking. You can also contact your banker or go to a branch.

Close your browser and try retrieving your application again. If the error persists, contact your banker. 

It depends on your application. Your banker will select which documents need to be provided and these will be displayed to you upon log on. If you’ve provided broker or accountant details, you can nominate them to provide documents on your behalf.

Supported file types include .pdf, .docx, .gif, .tif, .tiff, .jpg, .jpeg, .png 

The maximum size per file is 10MB.

Attach the document to an email and send it to your banker. You can still submit your application.