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Domestic and family violence

We’re making digital banking safer to protect you from online abuse

Domestic and family violence can happen to anyone and cause you to live in fear. You may need help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.

  • Call 000 if you are in immediate danger.
  • To access 24/7 counselling and support call 1800RESPECT on 1800 737 732 or visit 1800RESPECT.
  • To speak with a specialist team at Westpac who can help you manage your finances during difficult circumstances call Priority Assist on 1800 063 509.

Domestic and family violence can happen to anyone, at any time, no matter their age, gender, sexual orientation, geographic location, cultural or religious beliefs, or economic status.

Westpac defines domestic and family violence as behaviour by a person towards a current or former family member that:

  • Is physically or sexually abusive;
  • Is emotionally or psychologically abusive;
  • Is economically abusive (limiting access to money or impacting overall financial wellbeing);
  • Is threatening or coercive;
  • Controls or dominates the family member in any other way, causing that family member to fear for their safety or wellbeing, or that of a family member or another person; or
  • Causes a child to hear, witness, or otherwise be exposed to the effects of other domestic and family violence behaviours.

Every person’s situation is unique and the right actions for you will depend on your individual circumstances. We can help you as you make decisions about your circumstances.

We believe in providing a level of extra care in the way we support customers experiencing family or domestic violence. Our approach and the principles we apply are outlined in our Family or Domestic Violence Position Statement (PDF 470KB).

Easy English guides

We’ve translated key documents into Easy English, a style of writing that helps people with a range of communication needs to understand important information. This guide explains what domestic violence and financial abuse looks like and how to get help from the bank.

If you need to, you can get someone to help you: 

  • Read this guide. 
  • Understand what this guide is about.  
  • Find more information.
Download the Easy English guides