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3 steps to getting back on track

1. Explore your options


  • Take a look at the range of free resources available to you. These resources can help you plan and manage your finances.

2. Have your information ready

  • Your income and employment status
  • What you own (superannuation, household items, vehicles and shares)
  • What you owe (Westpac and other lenders, utilities, household expenses and other lifestyle expenses)
  • What has changed to cause you financial difficulty?
  • What changes do you expect in the future?

Having this information means we can make an accurate assessment of your financial position.

3. Apply for Westpac Hardship Assistance

  • Applying online at your convenience allows us to start the process to helping you with the financial support you may need.
  • If you're unable to apply online, you can call the Assist Team on 1800 067 497.
    International customers can call us on +61 8 8177 6184
    Monday - Friday 8.30am-7.30pm
    Saturday 9.30am-6.00pm (Sydney time)
  • If you want to discuss hardship assistance on your American Express® Westpac Altitude Card, please contact American Express directly using the phone number on the back of your American Express Card.
  • We’re happy to talk to a relative, friend or financial counselling organisation about your accounts. We’ll just need your authorisation first to maintain your privacy. 

Authorised Third Party Form (PDF 53KB)