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Frequently Asked Questions

How long is the assistance period?
Will I be credit listed if I apply for hardship assistance?
What happens if my circumstances don’t change at the end of the assistance period?
What happens when I submit the online form?
What kind of supporting documents do I need?
What type of assistance is available?
Will I still be contacted by Collections whilst assistance is in place?
Can someone else negotiate on my behalf?
What happens if the bank doesn’t support my request for financial hardship?
What happens if I am not happy with your response?