Listening to stakeholders
Engaging with the people who are connected directly or indirectly with Westpac helps deepen our understanding of evolving expectations and concerns, and guide our response.
Westpac's vision is to be one of the world's great service companies, helping our customers, communities and people to prosper and grow.
Key to our achievement of this vision is the need to engage with our stakeholders in an ongoing dialogue, to deepen our understanding of what our stakeholders expect of us, and to communicate with them on how we are responding to their priorities and concerns
Our Stakeholder Engagement Framework sets out how we do this - including how we identify and prioritise our stakeholders, the mechanisms we use for engagement, how we ensure that our stakeholders are able to engage with us in a meaningful way, and how we communicate with our stakeholders on a regular basis on our performance in meeting their needs.
Engagement is guided by the AA1000 Stakeholder Engagement Standard and our Stakeholder Engagement Framework sets out our approach to identifying and prioritising stakeholders, the mechanisms we use to ensure meaningful engagement as well as how we communicate our progress in relation to their concerns.