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Westpac outlines help available for customers in Queensland & Western Australia affected by COVID-19 restrictions

29 June 2021


Westpac has today outlined the support measures available to help business and consumer customers impacted by the latest COVID-19 restrictions in Queensland and Western Australia.

This follows similar support announced in recent days for customers in New South Wales and the Northern Territory.

Customers in need of financial assistance can access our dedicated support team who will tailor assistance to suit the customer’s circumstances.

This may include the following: 

Business customers

  • Case management support for our small business customers experiencing financial difficulty.
  • Reduced or deferred repayments on asset and equipment finance and eligible business loans.
  • Business loan restructuring with no fees incurred.
  • Referrals to financial counsellors or other support services.
  • Eligible customers may be able to access low interest rate business loans through the Federal Government’s SME Recovery Loan Scheme.

Consumer customers

  • Credit card repayment and interest rate reductions for a period of time.
  • Home or personal loan repayment deferrals or reductions, interest rate reductions and loan term extensions.
  • Fee waivers across a range of products.
  • Restructuring of debt.
  • Referrals to financial counsellors or other support services.


“This is an evolving situation that will have an immediate impact on many small businesses and households. We want our customers to know Westpac is on hand to help those affected by the latest COVID-19 restrictions,” said Chris de Bruin, Westpac Chief Executive Consumer & Business Banking.

“We encourage any customer who needs help with their finances to contact us as soon as possible. Westpac offers a range of options tailored to the customer’s individual circumstances, which may include reduced or deferred repayments and fee waivers.

“Small businesses and households around Australia are again facing into an uncertain period. We urge any business or consumer customer who is worried about the path ahead to contact us so we can work together on a plan to help support them through this time,” said Mr de Bruin.

To speak with our hardship support teams customers can call the following numbers:


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