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Media releases

Westpac on hand to help customers in the Northern Territory impacted by COVID-19 restrictions

28 June 2021


Westpac has today detailed the support measures available to help business and consumer customers impacted by the latest COVID-19 restrictions in some areas of the Northern Territory.

Customers in need of financial assistance can access our dedicated support team who will tailor assistance to suit the customer’s circumstances.

This may include the following:

Business customers 

  • Case management support for our small business customers experiencing financial difficulty.
  • Reduced or deferred repayments on asset and equipment finance and eligible business loans.
  • Business loan restructuring with no fees incurred.
  • Referrals to financial counsellors or other support services.
  • Eligible customers may be able to access low interest rate business loans through the Federal Government’s SME Recovery Loan Scheme.

Consumer customers

  • Credit card repayment and interest rate reductions for a period of time.
  • Home or personal loan repayment deferrals or reductions, interest rate reductions and loan term extensions.
  • Fee waivers across a range of products.
  • Restructuring of debt.
  • Referrals to financial counsellors or other support services.


“Small businesses and residents in the Northern Territory, particularly those who live in Darwin, Palmerston and Litchfield are facing into another difficult period with the announcement of a 48-hour lockdown. These are challenging times, but we want our customers to know we are on hand to help if they need financial assistance,” said Chris de Bruin, Westpac Chief Executive Consumer & Business Banking.

“Westpac offers a range of options tailored to the customer’s individual circumstances, which may include reduced or deferred repayments and low-rate loans. Our aim is to work with each customer one-on-one to ensure they have access to the right help to get them back on their feet.

“This is a fast-moving situation, and we will continue to be here to help customers who are facing the financial impacts of the pandemic. It’s important businesses and households in need of assistance get in touch to discuss the support available as soon as possible,” said Mr de Bruin.

To speak with our hardship support teams customers can call the following numbers:

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