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Westpac brings 1,000 jobs back to Australia

26 August 2021

Westpac has today announced it has brought 1,075 customer service roles back to Australia since July last year, creating new job opportunities in New South Wales, Victoria and South Australia.

This follows a commitment made in 2020 to bring 1,000 jobs back to Australia, and all customer facing contact centre roles back onshore, to give jobs to Australians and improve service to customers at a time they need it most.

The 1,075 roles, split across Sydney, Melbourne and Adelaide, primarily support Customer Assist, which directly helps customers impacted by COVID, and the mortgage process.

Westpac Chief Executive Officer, Peter King, said that: “We said we would bring 1,000 jobs back, and we have.

“COVID has resulted in some of the highest levels of customer contact we have seen, and the new roles are focused on helping our customers manage the impact of the pandemic for both themselves and their businesses.

“We continue to make changes that bolster how we support customers, and we will shortly have 100% of our customer calls answered by someone in Australia.

“Great customer service is one of the most transferrable employment skills and we have been privileged to welcome so many high-quality people from different industries to the Westpac team,” Mr King said.

Training is underway for the final group of employees recruited and it is expected that the full transition of onshoring processes will be completed this year. 

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