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Westpac announces long service leave remediation

3 July 2020

Westpac has today advised it will be remediating current and former employees who were not paid their correct long service leave entitlements due to some calculation errors.

The errors led to underpayment and overpayment of some long service leave entitlements and were identified as part of a review of Westpac’s payroll and long service leave arrangements.

Westpac estimates that it will be paying approximately $8 million in total to around 8,000 people who were underpaid their long service leave, including interest. Westpac will not ask anyone who has been overpaid to repay any money.

“We apologise to anyone impacted by these errors and our priority is to make payments as soon as possible,” Alastair Welsh, Group Executive, Enterprise Services said.

“For long service leave entitlements, different rules apply to different employees based on their employment history and work arrangements. Regrettably, our system didn’t correctly capture the right methodology every time.

“We are putting in place measures to ensure employee long service leave is correctly calculated,” Mr Welsh said.

In some instances, the wrong rules were inadvertently applied in the payroll system which affected people’s long service leave entitlements. For example, a change in hours worked for employees over a period of time was not recognised.

“We are committed to putting things right for our people and preventing the issue from re-occurring, and we will continue to check our processes to ensure employees receive their correct entitlements,” Mr Welsh said.

We will soon be contacting affected current and former employees and if people have any concerns or questions they can contact our dedicated team at or on 1800 655 592 (select option 3).


For further information:

David Lording

Group Head of Media Relations

0419 683 411