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Media releases

Westpac Disaster Relief Package available as a result of Tasmanian fires


13 February 2019


In response to the exceptional circumstances affecting Tasmania, all Westpac Branches are now accepting in-branch cash donations to St Vincent de Paul Society to support victims of the devastating fires and continuing to offer hardship support through our Disaster Relief Package.


Regional General Manager for Tasmania Justin Caccavo said the bank’s Disaster Relief Package offers immediate practical help to assist customers with their finances.


“For example, our disaster relief package can provide Westpac home loan customers impacted by the fires the opportunity to defer repayments for three months as well as loan restructuring opportunities for business customers.”


"Our thoughts are with those communities who have been impacted by such a devastating event.  We have proactively contacted customers we believe may have been affected and all customers can be assured that our staff are prepared and ready to assist with any financial concerns or enquiries.”


"By offering such support to our customers we hope our Disaster Relief Package addresses any concerns our customers may have about their financial commitments so they can instead concentrate on their loved ones and the pressing issues at hand.”


The Westpac Disaster Relief Package offers various options*, including the following:

  • Affected customers with Westpac home loans may apply to defer repayments for up to three months;
  • Affected businesses can request loan restructuring without incurring the usual bank fees such as establishment fees and break costs;
  • Affected credit card customers may apply to defer repayments to their card for up to 90 days;
  • Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee;
  • Westpac may waive interest rate adjustments for affected customers wishing to withdraw term deposits; and
  • Affected Westpac customers with Home and Contents insurance may be eligible to receive assistance under the terms of their insurance policies for emergency accommodation.


Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on phone 1800 067 497, or alternatively call their local Bank Manager. This offer is available for customers to take up within three months of today’s date.


In addition to taking donations to St Vincent de Paul Society Tasmania through any Westpac branch,  Westpac Group is also encouraging its employees to also give generously to St Vincent de Paul and other registered charities, and will match employee donations to eligible Australian charities through its Matching Gifts program.

Insurance customers

All affected insurance customers can contact Westpac on 1800 198 229 so that we may assist. Claims can be lodged 24 hours a day, 7 days a week by calling this number.  


Our assessors are on the ground and ready to assist all customers in the worst affected areas. Customers should not put themselves at risk by going into affected areas to retrieve insurance documents or to take photographs. We understand proof of loss may not be possible and we will accept the word of customers in these instances.




*Westpac Home & Contents Insurance is issued by Westpac General Insurance Limited (WGIL) ABN 99 003 719 319 (except workers compensation cover where applicable).  Westpac Banking Corporation ABN 33 007 457 141 (the Bank) arranges the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Terms, conditions and limitations and exclusions apply. Read the Product Disclosure Statement to see if this insurance is right for you.  WGIL is a subsidiary of the Bank.

*Eligibility and credit criteria, terms and conditions apply. This information has been prepared without taking your objectives, needs and overall financial information into account.  For further information or to request the full terms and conditions please contact Westpac on the numbers stated above.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.