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Media releases

Westpac responds to Royal Commission

28 January, 2018

Westpac Group has confirmed it had responded to the Commission’s first request for information.

A Westpac Group spokesperson said the bank was engaging fully and constructively with the Royal Commission process.

“We have previously acknowledged we have made mistakes and our response reflects examples of where we may have been able to do better, and more importantly how we have made it right.”

“We have proactively identified, investigated, and addressed instances of misconduct and issues that have affected our customers and we have also made tangible changes to the way we do business.

“This includes the removal of product-based incentives for tellers, introducing our low rate credit card, removing excess transaction fees and appointing the Westpac Customer Advocate, among other initiatives”.

Westpac Group said it looked forward to working with the Commission to achieve positive outcomes for Australians.