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Media releases

Westpac provides $100,000 in assistance to cyclone-affected communities

30 March, 2017

In response to the devastating impact of Ex-Tropical Cyclone Debbie, Westpac Group today announced it will provide $100,000 in assistance to affected communities, including a donation to the Salvation Army appeal. A portion of the funds will also be put towards recovery grants for rebuilding local communities.

Westpac has partnered with the Salvation Army to accept donations at any Westpac branch nationwide. Donations can also be made online via the Salvos website, and Westpac will match all employee donations through its Matching Gifts program.

George Frazis, Chief Executive Consumer Bank at Westpac Group said: "Our thoughts are with the people of Queensland and northern New South Wales during this difficult time, and we hope these funds will help to rebuild lives and communities after such devastating loss.

“This tragedy has had an extensive impact and we are here to support our customers. We have extended our Disaster Relief Package to customers in South East Queensland and northern NSW, and encourage anyone requiring financial assistance to contact us when possible so we can discuss their circumstances.”

Westpac customers requiring assistance or advice should contact Westpac Assist via the Online Hardship Form or call 1800 067 497 when possible to discuss their circumstances.

ATM fee waivers

Westpac will be refunding all ATM fees for customers using other ATMs in Queensland today, and waiving fees for all non-Westpac customers who use Westpac Group ATMs in Queensland today. Despite the weather, customers can still access Westpac ATMs which have 24/7 access.

Internet Banking (Westpac Live) and Telephone Banking is also available via 132 032.

The safety of our employees and customers is our highest priority.