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Westpac opens new ‘Bank Now’ branch at Monash University


Westpac Monash University Clayton Campus has celebrated its official launch yesterday after benefitting from a major refurbishment. The modern, self-service Bank Now branch is part of Westpac's hi-tech investment in its regional and rural branch network.


The new-look branch combines an open-plan layout with a mix of self-service banking options, together with tailored advice and support from expert banking staff.


Shannen Clarke, Bank Manager at Westpac Monash University Clayton Campus said the new branch and facilities are a response to the change in the way customers are doing their banking.


"The Monash University, Clayton Campus Bank Now branch has new and improved technical capabilities, which benefit both customers and staff. Members of the local community will have access to the new Smart ATMs which will be available 24 hours a day, seven days a week, allowing customers to withdraw cash and deposit cash and cheques at any time of the day or night," said Shannen Clarke.


"Whether customers are upgrading to a new home, setting up a small business or planning for retirement, they are emotionally involved in the decision process and want to have direct face-to-face conversations with our branch specialists. We have designed the Westpac Monash University, Clayton Campus Bank Now branch to help facilitate those conversations with our friendly bankers. These include home finance managers and local business bankers who can offer our customers expert advice to meet their banking needs."


To further support business and personal customers in the local area, the Monash University Clayton campus branch will offer customers access to Connect Now, a video conferencing service that allows customers to speak with Westpac specialists across the country about a range of topics, from equipment finance to foreign exchange.   


In addition to the revamped branch, one of Australia's leading fashion designers, Carla Zampatti, is designing a new look wardrobe for the staff. The Westpac Collection will be trialled by over 200 staff over the next few months and will formally launch in October 2016, ahead of Westpac's 200 year anniversary.


"It is important to invest in the future of Clayton. The new Westpac Monash University Bank Now branch will give university students and customers in the local community access to the highest quality branch network, service and advice at a time which suits them," added Shannen Clarke.


Westpac Monash University, Clayton Campus is located at Monash University, Wellington Road, Clayton VIC 3168.