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Westpac launches Card on Hold & Pay to Mobile


Seven ways to bank securely over Christmas

Westpac customers can now have peace of mind if they lose or misplace their debit or credit card during the festive season with the introduction of Westpac's Card on Hold feature on mobile and internet banking.

The Westpac Group is the first to market to extend the card on hold feature to debit card. The new feature allows both debit and credit card holders to temporarily lock their card in a matter of seconds, eliminating the need to call customer service and preventing any unauthorised transactions.

Westpac's general manager for digital, Harry Wendt said Card on Hold gives customers security and reassurance while out and about.

"Whether you have a busy social calendar or are going away for the holidays, Card on Hold is a quick and convenient solution to protect your account if your card is misplaced, lost or stolen.

"Around 9% of our customers report lost or stolen credit and debit cards annually1 and with the silly season upon us, we want our customers to know there's a convenient solution if they lose or misplace their card. What's more, customers can use Get Cash to withdraw money from any Westpac ATM while their card is missing," Mr Wendt said.

Another new feature available to Westpac customers is Pay to Mobile - a fast and secure way to transfer money using a mobile number rather than needing to know a person's account details.

Mr Wendt said Pay to Mobile is a secure and convenient way to split a restaurant bill, or to pay money to friends.

"With Pay to Mobile, all you need is the mobile phone number of the person you are paying and the rest is easy."

"The busy holiday season provides a timely reminder for customers to make the most of Westpac's latest mobile banking features such as Card on Hold and Pay to Mobile while keeping their accounts secure.

"Here are some simple steps to help you bank securely over the holiday season," Mr Wendt said.

Westpac's top tips to bank securely during the Christmas season

  1. Treat your mobile like you would a credit card; don't leave it lying around or lend it to others. Enable a password lock and change it regularly, or sign in with fingerprint login as a fast and convenient option (available on compatible devices).
  2. Selfies are okay, but not if they've got your details in them. Think before you post photos, financial or personal information about yourself, your friends or family on online or on social media. Regularly adjust your privacy settings to make sure you're protecting your personal information.
  3. Sign up for electronic statements which can be viewed and downloaded when banking online or via mobile.
  4. Ensure your letterbox is locked and check it for tampering. If you'll be away from home for an extended period, arrange for mail to be held at your local post office or have a friend collect it.
  5. Safely dispose of personal and financial information such as account statements, bills and receipts, by tearing or shredding them before throwing them away.
  6. Do we have your mobile or telephone number? Knowing your current contact details will enable us to contact you quickly if suspicious activity is detected.
  7. Let us know if you are planning on travelling overseas, so you have less likelihood of your card being blocked while you are away.

For further information on Westpac products and services, please visit: 

1. Westpac data and interviews (analytics team, project team and contact centre team)