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Westpac provides assistance to customers affected by ACT Government Buyback Scheme (Mr Fluffy homeowners)


25 November 2014

Westpac announced today that it is committed to helping customers who are affected by the ACT Government Buyback Scheme of houses affected by loose fill asbestos insulation (Mr Fluffy homeowners).

Westpac will waive any bank fees and charges for customers who will be participating in the buyback scheme and the bank has set up a dedicated hotline which customers can call to discuss their situation and options. The hotline number is 1800 630 487. 

Westpac Regional General Manager ACT, Daniel Flowers, said: “We are aware of the financial and emotional impact on our customers who have ‘Mr Fluffy’ homes and we are committed to providing practical solutions to help them. 

“We understand every customer’s situation will be different and their needs will vary.  However, at the very minimum we will be relinquishing any fees and charges associated with participating in the buyback scheme, including waiving administration fees, break costs, and providing reduced rates for bridging finance. 

“We are already in close discussions with affected homeowners and encourage customers to contact us either through the hotline or calling their local branch so they can talk to a specialist and obtain information specific to their circumstance.”


Westpac Branches and Contact Details in ACT
Branch Branch Manager Phone Address
Dickson Tony Waddell 6122 6299 29-31 Badham St Dickson Unit 4
Belconnen Catherine Lyttle 6249 5470 Shop 169 Belconnen Mall, Belconnen
Fyshwick Jo Percy 6202 5611 6-8 Wollongong St, Fyshwick
Gungahlin Allistair Thomson 6123 8828 Shop 21-22, 33 Hibberson St, Gungahlin
Manuka Chris Zhang 6124 4730 14 Franklin Street, Manuka
Petrie Plaza Donna Chalmers 6275 5220 Cnr Petrie Plaza & City Walk, Canberra
Tuggeranong Ashleigh Shaw 6124 8277 Shop 165 Tuggeranong Hyperdome, Tuggeranong
Woden Keith Small 6122 2300 Woden Centre Plaza, Woden


Daniel Flowers, Regional General Manager of ACT can also be contacted on 0478 875 222.