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Westpac Institutional Bank ranked No.1 in Relationship Banking and No.1 in Transactional Banking for the 10th year

 

5 June 2013

Westpac Institutional Bank has been ranked as the No.1 Lead Domestic Bank for transactional banking by Australia’s largest companies for an unprecedented 10th year in a row according to an industry leading survey that compares the performance of Australia’s top four institutional banks.

Based on a survey of 586 of Australia’s largest companies by Peter Lee Associates, Westpac Institutional Bank has also ranked as the No. 1 Lead Domestic Relationship Bank and ranked No. 1for both Relationship Strength and Customer Satisfaction.

“We are honoured to receive this outstanding recognition from our customers on our Transactional Bank offering for 10 years running and to continue our leadership in customer relationships.” said Rob Whitfield, Chief Executive Westpac Institutional Bank.

“The survey is a clear acknowledgement that our customer-focused strategy continues to support our customers where it matters most,” Mr Whitfield said.

Key Survey Findings:

Transactional Banking

  • No.1 for Lead Domestic Bank citations (10th year in a row)
  • No.1 for Overall Customer Satisfaction (7th year in a row)
  • No.1 for Relationship Strength Index across the total respondent base

Relationship Banking

  • No.1 for Lead Domestic Bank citations
  • No.1 for Overall Customer Satisfaction (5th year in a row)
  • No.1 for Relationship Strength Index across the total respondent base

“To be voted number one by our customers is an achievement we are certainly very proud of and we are grateful to all our customers for recognising the service, the unique expertise and the institutional insights we provide,” he said.