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What is Open Banking?

Open Banking gives you, as a Westpac customer, the ability to share your banking data with other parties you trust, including other banks, online.


What is the Consumer Data Right?

The Consumer Data Right is a law which provides eligible individuals or organisations with the right to request access to generic data relating to banking products and services that we offer (product reference data), as well as request data relating to the products and services that relate to you as an individual or business (consumer data). The Consumer Data Right puts control of your data in your hands. In relation to the banking sector, the Consumer Data Right is referred to as “Open Banking”.


What's New for Open Banking?

We are pleased to announce that Westpac has been approved by the ACCC as an Accredited Data Recipient (ADR) under the Consumer Data Right. We will continue to provide updates on data sharing offerings for customers and how you can benefit from Open Banking.

 

Open Banking data sharing has been enabled for savings and transaction accounts, debit and credit accounts, mortgage and personal loan accounts, business accounts as well as closed accounts.

 

Data sharing for joint accounts with two account holders is now also available for in-scope products. To support this, we have introduced a new joint account management service to help both account holders to approve and enable data sharing. You can use the joint account management service to enable a joint account for data sharing and manage your joint accounts through the data sharing dashboard on Westpac Live.

 

From 1 November 2021, eligible non-individual (Organisation) customers will be able to share in-scope data via Open Banking. To share data with an ADR, eligible Organisations must first activate a “data sharing authority” for their business networks.  For new business networks established from 1 November 2021, this data sharing authority will be activated by default.  For business networks that existed before 1 November 2021, Organisations can activate a data sharing authority by completing an Open Banking Data Sharing Authority form. Once an eligible Organisation has an active data sharing authority, the existing business network administrators for that Organisation will be able to nominate network users from the business network as representatives to grant, amend and manage data sharing consents for in-scope products on behalf of the Organisation (Nominated Representatives). 

 

Check the updated List of Accounts (PDF 41KB), to see which account products are currently eligible for Open Banking.


Frequently Asked Questions

On 1 July 2019 Westpac commenced data sharing for product reference data via our public Open Banking Product Application Programming Interface (API).  The number of products available for product reference data sharing expanded on 1 February 2020 and again on 1 July 2020, in line with the phased implementation of the Open Banking regulations. Product reference data can be used by third parties to make comparisons of products and prices across the market.


On 1 July 2020 Westpac commenced consumer data sharing, allowing eligible customers to share their data for in-scope products with Accredited Data Recipients. The products and data available for consumer data sharing expanded on 1 November 2020 and again on 1 February 2021, in line with the phased implementation of the Open Banking regulations. Consumer data sharing gives consumers greater access to and control over their data, and may improve consumers’ ability to compare and switch between products and services.  

Consumer Data Right (CDR) Policy

The Westpac Group CDR Policy provides information about how Westpac manages data under the Consumer Data Right.
 

Consumer Data Right (CDR) Policy (PDF 1MB)


List of Accounts

This document provides a list of all Westpac accounts eligible for data sharing through Open Banking.

 

List of Accounts (PDF 41KB)

Self-reported implementation gaps we’re rectifying

To learn more about our implementation gaps, please see the table below:

  Issue Description Proposed Resolution Date Current Status
1 Customers with > 100 Accounts: Customers with > 100 accounts are unable to grant and manage consent 30 Jun 2022 In Progress

To see the implementation gaps for Westpac Group, please check the ACCC CDR rectification schedule (under the section Major Data Holders, for Westpac).