FAQs and how to contact us

Keep your CV simple, concise, easy to read and focused on selling your skills. We'd prefer that your CV is no longer than four pages. And of course, make it professional and clearly written with no grammatical errors, spelling mistakes or typos.

Of course you can, but please keep in mind that to be considered for the positions you should have the relevant experience and qualifications highlighted by the job advertisement.

We'll only accept a CV from a recruitment agent if the agency has been formally briefed by one of our Talent Acquisition Consultants. If you think your CV has been submitted without your consent, please call us on 1800 655 592 or email a Talent Acquisition Consultants.

No it isn't a problem. That's because we think that all roles can be flexible, and that includes location. So we are more than happy for you to apply for an interstate role. After all, work is something you do, not somewhere you go!

Yes, you can just visit the online application portal where you first uploaded your CV and update your details.

You should get an email to confirm that we received your application within 24 hours of you submitting it. Make sure you check your junk mail folder in case it gets moved there. Of course if you haven't heard from us after 24 hours, please call a Talent Acquisition Consultants on 1800 655 592 or send us an email.

In our experience, the most common issue people have is forgetting their username or password. If this is your problem, select the 'Reset your password' link on the application login page and we'll send you your login details. As always, don't forget to look in your junk mail folder when you're checking for the email.

You can check the progress of your application at any time using our online tracking system, which you can access via the application login page. Remember, we'll contact you via phone or email so please make sure you keep your contact details up to date and check your junk mail folder. If your contact details change, make sure you update them via the application login page.

Definitely! At Westpac Group all of our roles are flexible, and we are an equal opportunity employer. We support flexible working and recognise that people may want to work flexibly for any reason, and at all levels and ages. So basically that means that every role is open to experienced candidates who are happy to have a discussion around workplace flexibility.

Many of our roles can be performed in different locations, so we encourage you to apply and discuss your requirements with us. For some roles, particularly those that are customer facing, you may be required to work in a particular region to ensure we can provide top service to our customers.

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

We can provide reasonable adjustments for individuals with disability or who are neurodiverse. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2, or email talentacquisition@westpac.com.au

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to using their service. Visit Westpac's Access and Inclusion page for further information on our accessible products and services for people with disability.

For reference requests and enquiries relating to Westpac or Westpac’s related entities, including Authorised Representatives of Westpac’s AFSLs and ACLs, email us at referenceprotocol@westpac.com.au

Submit a completed Prospective Representative Consent Form or this Consent Form (PDF 185KB) to the above email address, along with your AFSL/ACL name and number.

For further information about this Protocol, refer to ASIC’s Media Release.