Better Banking
Westpac Group’s purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. That's why Westpac Group is working with Australia’s other leading banks to ensure we provide products and services that meet our customers’ needs – today and tomorrow.
We have implemented the following initiatives to help our customers achieve their financial goals:
If something goes wrong, we will fix it
Your Customer Advocate has been appointed to enhance our complaint resolution process. Your Customer Advocate provides an objective and independent review of the outcome of a complaint about Westpac’s service.
Our ongoing commitment to you
We will continue to make improvements to how we serve our 13 million customers through implementing a wide range of initiatives. We have already made good progress in making changes for the better.
About Better Banking
Westpac Group is part of the Australian Bankers’ Association Better Banking reform program. We are committed to making changes to the way we do business to earn and keep the confidence of our customers.
Find out more about how we are making banking better.