Prevent fraud and scams
To keep you informed of what to look out for and how to better protect yourself against digital, phone, email, SMS and other threats, our latest scams page provides regular and up-to-date information on some of the latest scams.
Malware, short for malicious software, is an intrusive program that fraudsters try to install on your computer or device. Malware, such as a virus or Trojan, can disrupt or slow down operation, gather personal and financial details, extract funds or perform other fraudulent activities under your name.
Malware is usually sent as an attachment to emails claiming to be from a trusted source, or disguised as genuine software.
What to do if you think you have malicious software:
Trust your instinct if something feels suspicious. If it doesn't look quite right:, err on the side of caution and assume it's not right.
'ASSURE' yourself and stay 1 step ahead of the fraudsters:
- Abort what you are doing - close the browser or exit the app
- Seek security software updates
- Scan your PC/Device to remove threats
- Use another device, check for anomalies and payment history
- Report any suspected fraud immediately
- Enquire further if in doubt.
Online security help is at hand
If you don’t have security software, we suggest you use one of the free security tools available online. If you believe your system has been compromised, or notice a transaction you did not make, contact us immediately on 132 032.
Some ways to spot a malware infection
- Unusually slow loading of pages or the appearance of strange error, pop-up or “Please Wait” messages
- Incorrect SMS Protect payment confirmations
- Requests for personal information like credit card details, phone numbers or drivers licence
- Unfamiliar banking processes such as requests to verify payments, enter SMS or token codes where you did not add payee(s)
- Unusual changes to the Online Banking pages, e.g. displaying upgrade or 'under maintenance' messages
- Irregular webpage layout such as missing fields or additional buttons.
An example of malware infection, see more example scams:
Scam emails (also known as ‘phishing’) seek to trick people into giving out personal and banking details. These fake emails are designed and written to look as though they come from legitimate businesses, and often contain a corporate logo and link to a fraudulent copy of the real website.
Think you received a scam email?
- Report the scam to Westpac immediately
- Delete it straight away from your inbox and sent folder if you've forwarded it.
Clicked on a link or opened an attachment in a suspicious email?
If you believe your security has been compromised, or notice a transaction you did not make, contact us immediately on 132 032. Do not use Westpac Online Banking until you have up-to-date security software on your computer. If you don’t have such software, we suggest you install one of the free security tools available online, then perform a thorough scan of your system.
Some ways to spot a scam email
- Does it instruct you to click on a link, open an attachment or call a number?
- Does it ask for account or personal information?
- Does the email have poor grammar and punctuation?
- Are words spelt wrongly?
Remember, Westpac will never ask you to update, verify or correct any Online Banking details directly into an email reply.
An example of some things to look out for, see more example scams:
Some ways to spot a fake website
- Check the URL in address field. If in doubt, go to www.westpac.com.au and sign in to Online Banking from there
- Is the page asking for personal or banking information such as credit card details or date of birth?
An example of some things to look out for: