Eligible accounts
Eligible account types
You can choose to stop receiving paper statements for the following accounts:
Transaction and Savings accounts:
- Advantage Saver Account
- Bonus Saver Account
- Business Account/Agri Business Account
- Business Cheque Account
- Business Cheque Plus Account
- Business Cheque Plus Options Account/Agri Business Cheque Plus Options Account
- Business Plus Account/Agri Business Plus Account
- Business Plus Options Account/Agri Business Plus Options Account
- Cash Management Account
- Cash Management Account Investor Option
- Cheque Account
- Classic Account
- Classic Plus Account
- Community Solutions Cheque Account
- Composite Call Account
- Controlled Money Account Conveyancer
- Deeming Statement Account
- Max-i Direct Account
- Private Bank Cheque Account
- Savings Bank Cheque Account
- Statutory Trust Account
- Statutory Trust Account - Motor Dealers,
- Statutory Trust Account - Real estate Agents
- Statutory Trust Account - Solicitor
- Statutory Trust Account -Conveyancer
- Sweepover Account
- Tax Management Account
- Tenancy Bond Account
- Westpac Basic
- Westpac Business Flexi
- Westpac Business Max-i Bonus
- Westpac Business Max-i Direct
- Westpac Business One/Westpac Agri Business One – High /Low Plan
- Westpac Business One/Westpac Agri Business One Negotiator Plan
- Westpac Cash Manager
- Westpac Choice
- Westpac Choice eAccount
- Westpac eSaver
- Westpac One
- Westpac One Basic
- Westpac One Premium
- Westpac Reward Saver
- Westpac Self Super Online
Personal credit cards:
- Visa (55 day)
- Visa Student
- Holden Visa
- Visa Low Rate (55 day)
- Altitude Visa
- Gold Visa (55 day)
- Gold Altitude Visa
- No Annual Fee MasterCard
- Ignite
- Earth
- Earth Plus
- Standard MasterCard (55 day)
- MasterCard Low Rate (55 day)
- Holden MasterCard
- MasterCard Gold Private Bank
- MasterCard Gold (55 day)
- Altitude MasterCard
- MasterCard Gold Altitude
- MasterCard Altitude Business Classic
- MasterCard Altitude Business Gold
- Visa Altitude Amex Classic
- Visa Altitude Amex Gold
- MasterCard Altitude Business Limited Edition (ABLE) Standard
- MasterCard Altitude Business Limited Edition (ABLE) Gold
- MasterCard - Altitude Platinum
- MasterCard - Amex Altitude Platinum
- MasterCard - Low Rate
- Visa - Low Rate
- Bankcard
- FAIHome Loan Visa Card
Your eligible accounts will be displayed on the 'Statement Options' screen. Any account you hold that is ineligible will not appear.
There are some cases where you will not be able to stop receiving paper statements for an eligible account type. This may be because it is linked to a mortgage account in an offset arrangement or a permanent overdraft is loaded on the account.
If an account becomes ineligible, it will revert to paper statements.
Joint accounts
For savings and transaction accounts any joint account holder can stop receiving paper statements. Consent is not required from each joint account holder to change preferences.
For credit card accounts only the primary cardholder can elect to stop receiving paper statements.
If you choose to stop receiving paper statements for a joint account, we will send an email notification to at least one account holder each time an eStatement becomes available for viewing in Internet Banking. For credit card accounts we will send an email notification to the primary cardholder. More than one account holder can receive email notifications, or you can nominate just one account holder to receive them. The choice is yours.
If at least one other joint account holder is receiving the email notifications, you can elect not to receive the email notification by de-selecting your email address on the 'Statement Options' screen. However, please ensure that 'Email notification' is still selected or the account will revert to paper statements.
