To enhance your mobile security you should:

• Activate security settings on your phone, if applicable
• Download anti-virus software to protect from internet threats 
• Download anti-theft apps that allow you to remotely wipe, lock and locate your phone
• Protect your data by using a PIN or password to lock your phone
• Treat your mobile like you would a credit card; don't leave it lying around or lend it to others
• When using a shared network, make sure it's reputable and password protected
• Turn off Bluetooth and Wi-Fi when you're not using them
• Back up your phone data to your computer and encrypt your data if possible
• Sign out after you've finished using Mobile Banking.

Mobile Banking's secure environment

When you sign in to Mobile Banking, you're entering a secure environment. This means any information you enter is protected by encryption.

If you're inactive for more than 7 minutes your access stops and you need to re-enter your password to return to Mobile Banking. To leave the secure environment, you must click the red Sign Out button.

Our Security Guarantee

Our Security Guarantee means we'll refund your money if your account is compromised due to internet fraud, as long as you comply with our Online Banking Terms and Conditions. This includes keeping your access codes and passwords private.  It’s also important you keep your mobile device secure.