MERCHANT AGREEMENT

2 - Definitions and Interpretation

• Removed the definition of ‘Debit Card Transaction Fee’ (now updated in Section 5 – Merchant Choice Routing).

• Updated fee names to match those in ‘Your guide to merchant fees and charges’: 
  • ‘Debit Card Transaction Fee’ is now ‘eftpos Purchase Merchant Service Fee’ and ‘eftpos Cash Out Merchant Service Fee’.
  • ‘Credit Card Merchant Service Fee’ is now ‘Mastercard/Visa Merchant Service Fee’.
  • ‘Flat rate’ is now ‘Flat Transaction Rate Merchant Service Fee’.
     
• The wording has been updated to distinguish activation and deactivation processes for EFTPOS terminals or Westpac Payment Gateways (handled by Westpac) versus eCommerce transactions with Accredited Payment Gateways (handled by the gateway provider), while retaining the requirement that the gateway be certified with eftpos Payments Australia Limited.
• The wording has been updated to clarify that the transaction cap information applies only to eCommerce transactions processed through an Accredited Payment Gateway, and merchants should confirm any applicable cap with their gateway provider.

• Added a link to the Website Requirements: westpac.com.au/website-requirements

• Clarified roles and responsibilities: 
  • Updated terminology in sub-paragraph (a) from ‘rolls and stationery’ to ‘receipt rolls’.
  • Amended sub-paragraph (b) so Authorised Contacts can request copies of transaction and settlement history.
  • Removed clause vii, 'requesting copies of transaction and settlement history;' from sub-paragraph (c).
  • Removed the reference to 'Merchant Online (MOL)' in clause xii, sub-paragraph (c).

Entire guide

The Website Requirements have been streamlined for clarity and updated to ensure all information is current. Key changes include:

• Added a new paragraph to the introduction, highlighting the importance of complying with website requirements.
• In the ‘Website Must Display’ section:
  • Updated sub-paragraph (a) to clarify contact information requirements.
  • Updated sub-paragraph (f) to clarify delivery requirements.
  • Removed sub-paragraphs (j), (k), and (l) as consumer data privacy and security policies are no longer mandatory under the schemes. These topics are now covered in ‘Website Recommendations’.
  • Renumbered the former sub-paragraph (m) as (j).
  • Introduced a new sub-paragraph (k) to address license requirements.
     
• Updated ‘Website Recommendations’ to remove the specific recommendation to use CAPTCHA technology, recognising that other methods can also prevent card data testing.