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Service lead times

Current Broker Processing Unit (BPU) processing times:

Platinum (inc purchase deals) - 3 business days
A+/A+Prestige (inc purchase deals) - 8 business days
Standard (inc purchase deals) - 10 business days

Broker Credit Policy & Scenario Hotline:

Hours of operation are 11am – 4pm ACST* (11:30am – 4:30pm AEST^) Monday to Friday. Please call 1300 130 928 (select option 1, then option 4) to speak with a Credit Manager for assistance with policy and scenario queries.

*ACST - Australian Central Standard Time (SA,NT)
^AEST - Australian Eastern Standard Time (NSW, ACT, VIC, TAS)

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