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Service lead times

Westpac mortgage loan systems are undergoing maintenance and updates this weekend from 20:00 (AEST) Friday, 2 Oct 2020 to 09:30 (AEST) Saturday, 3 Oct 2020.

During this time, access to Broker Net and ApplyOnline will be affected. Electronic applications will not be able to be submitted during this period.

Current Broker Processing Unit (BPU) Processing Times  
Platinum    5 business days
Platinum (Self-Employed deals)   11 business days 
Gold   10 business days
Gold (Self-Employed deals) 18 business days 
Accredited 27 business days
Accredited (Self-Employed deals) 35 business days

Broker Credit Policy & Scenarios:

We have introduced a dedicated email to support you with credit scenario questions - brokercreditscenarioWBC@westpac.com.au

Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or phone to discuss your query within 3 business hours:

  • Broker name
  • Broker ID
  • Business Development Manager 
  • Contact number


The existing Credit Hotline will be temporarily closed from Monday, 6 April 2020.

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