Skip to main content Skip to main navigation
Skip to search input

Service lead times


Current Broker Processing Unit (BPU) Processing Times  
Platinum    6 business days
Platinum (Self-Employed deals)   40 business days 
Gold   8 business days
Gold (Self-Employed deals) 43 business days 
Accredited 15 business days
Accredited (Self-Employed deals) 46 business days

Broker Credit Policy & Scenarios:

We have introduced a dedicated email to support you with credit scenario questions.

Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or a phone call to discuss your query within 3 business hours:

  • Broker name
  • Broker ID
  • Business Development Manager 
  • Contact number
Rates and offers

View the latest rates and offers for Westpac’s home and investment loans.

Learn more

Ideas Hub

Explore your new learning centre and inspire your next big idea.

Learn more


Learn about Westpac’s home and investment loan products.

Learn more


Everything you need to know about Westpac’s policies and procedures.

Learn more