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Service lead times

Current Broker Processing Unit (BPU) processing times are:

Platinum (inc purchase deals) - 1 business day
A+/A+Prestige (inc purchase deals) - 3 business days
Standard (inc purchase deals) - 4 business days

Broker Credit Policy & Scenario Hotline

Hours of operation are 11am – 4pm ACDT* (11:30am – 4:30pm AEDT*) Monday to Friday. Please call during this time to speak with a Credit Manager for assistance with policy and scenario queries.

*ACDT - Australian Central Daylight Time (SA,NT)

*AEDT - Australian Eastern Daylight Time (NSW, ACT, VIC, TAS)

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Policies

Everything you need to know about Westpac’s policies and procedures.

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