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Service lead times

Current Broker Processing Unit (BPU) processing times:

Platinum (inc purchase deals) -  1 business day
A+/A+Prestige (inc purchase deals) - 10 business days
Standard (inc purchase deals) - 11 business days

Broker Credit Policy & Scenario Hotline:

Hours of operation are 11am – 4pm ACDT* (11:30am – 4:30pm ACDT^) Monday to Friday. Please call 1300 130 928 (select option 1, then option 4) to speak with a Credit Manager for assistance with policy and scenario queries.

*ACDT - Australian Central  Daylight Time (SA,NT)
^AEDT - Australian Eastern Daylight Time (NSW, ACT, VIC, TAS)

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