Service lead times
Westpac’s broker processing team is working to improve assessment times for our brokers.
Current processing times
Processing times for first touch*
| Full Application | Accredited | Gold | Platinum |
|---|---|---|---|
| PAYG Standard | 3 days | 3 days | 1 day |
| PAYG Specialised | 6 days | 6 days | 1 day |
| Australian Government 5% Deposit Scheme | 14 days | 14 days | 1 day |
| Self-employed | 7 days | 7 days | 1 day |
| Individual as Trust | 14 days | 14 days | 1 day |
| Escalations | Up to 4 hours | ||
| Approval In Principle | Accredited | Gold | Platinum |
| PAYG | 10 days | 10 days | 1 day |
| Self-employed AIPs | 12 days | 12 days | 1 day |
| Returned Information | Accredited | Gold | Platinum |
| PAYG Standard | 1 day | 1 day | 1 day |
| PAYG Specialised | 1 day | 1 day | 1 day |
| Australian Government 5% Deposit Scheme | 3 days | 3 days | 1 day |
| Self-employed | 1 day | 1 day | 1 day |
| Individual as Trust | 1 day | 1 day | 1 day |
Definitions
| Standard | PAYG, <=$3M, Fast Track, LMI, >80% LVR |
| Specialised | Australian Government 5% Deposit Scheme, Individual Trustees, Multiple Entities, =>$3m, Construction, Guarantors, Bridging Loans |
| Self-employed | Self-employed (Full Assessment) |
* In by 5pm AEST. Service times are based on the application being lodged correctly with all supporting mandated documents required by Westpac. The days shown in the table above are business days.
Applications submitted under the Australian Government 5% Deposit Scheme may require up to one additional business day for processing compared to PAYG Specialised applications. This is in addition to the current service level agreement.
| Time to Settlement | All segments |
|---|---|
| Doc Prep | 1 day |
| Progress Payments | 2 days |
| FHOG | 1 day |
| Certification for Settlement | 1 day |
| Loan Servicing | All segments |
|---|---|
| Loan Maintenance and Investigation | 5 days |
| Product Switching | 10 days |
Important information
This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes.
Ensure your application is error-free to get your application processed faster.
Westpac works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.
We apologise for any inconvenience and would like to thank you for your continued support and understanding.
Credit policies and scenarios hotline
Call 1300 130 928 (select option 1, then option 5) for support with credit scenario questions.
The operating hours are: Monday to Friday 8:30am - 7pm (AEST), or 6:30am - 5pm (AWST)
Need help but don't know where to start?
Forms and Resources
Use our forms and resources to help you submit an error-free application.