Where possible, we'll resolve your complaint on the spot. However, depending on the nature of the issue, this may take up to 5 business days. So if we need some additional time, we'll let you know.
Find out more about how we . If we can't resolve your concern, we’ll refer it to our dedicated Customer Experience team. In this case, we’ll provide a reference number and a date you can reasonably expect a response by.
If you feel we haven't fairly resolved your concern, there are several industry bodies that can help.
For unresolved complaints other than superannuation related, please contact the:
Financial Ombudsman Service (Australia)
For unresolved complaints about superannuation funds, annuities and deferred accounts and retirement savings accounts, contact the:
Superannuation Complaints Tribunal