Service lead times

Current Broker Processing Unit (BPU) processing times are:

Platinum (inc purchase deals) - 1 business day
A+/A+Prestige (inc purchase deals) - 2 business days
Standard (inc purchase deals) - 3 business days

Broker Credit Policy & Scenario Hotline

Hours of operation are 11am – 4pm ACDT* (11:30am – 4:30pm AEDT*) Monday to Friday. Please call during this time to speak with a Credit Manager for assistance with policy and scenario queries.

*ACDT - Australian Central Daylight Time (SA,NT)

*AEDT - Australian Eastern Daylight Time (NSW, ACT, VIC, TAS)

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Broker hotline

1300 130 928

8.30am - 7pm (AEST), Monday - Friday
8:30am - 8pm (AWST), Monday - Friday

Conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.