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Service lead times

Current Broker Processing Unit (BPU) processing times are:

Platinum - 1 business days
Platinum (Purchase deals) - 1 business days
A+/A+Prestige - 2 business days
A+/A+Prestige (Purchase deals) - 2 business days
Standard - 3 business days
Standard (Purchase deals) - 3 business days

The Broker Credit Policy & Scenario Hotline hours of operation are 11am – 4pm CST* (11:30am – 4:30pm EST*)  Monday to Friday. Please call during this time to speak with a Credit Manager for assistance with policy and scenario queries.

*CST - Central Standard Time (SA,NT)

*EST - Eastern Standard Time (NSW, ACT, VIC, TAS, QLD)

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