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Service lead times


Current Broker Processing Unit (BPU) Processing Times  
Platinum    4 business days
Platinum (Self-Employed deals)   20 business days 
Gold   7 business days
Gold (Self-Employed deals) 20 business days 
Accredited 10 business days
Accredited (Self-Employed deals) 31 business days

Broker Credit Policy & Scenarios:

The credit hotline is available to assist with any policy related questions or scenarios.

The operating hours are:

General Broker Line - 1300 130 928

11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday

Platinum Broker Line - 1300 360 579

8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday

Rates and offers

View the latest rates and offers for Westpac’s home and investment loans.

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Ideas Hub

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Learn about Westpac’s home and investment loan products.

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Everything you need to know about Westpac’s policies and procedures.

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