Customer feedback
The fastest way to provide feedback and resolve any concerns is to call Telephone Banking on 132 032.
If you are overseas and calling because you're having difficulties with your credit or debit card, or you have not received your replacement card, please contact your local operator and ask to be placed through to Westpac reverse charges on 61 3 6345 1058.
If calling within Australia please contact us on 1300 651 089.
Other ways to provide feedback
You can also provide feedback by using the secure and confidential online feedback form.
What happens next
Phone - We will try to resolve any issues on the spot, but in some circumstances, it can take up to 5 days. You will be provided with a reference number in case you need to follow up or provide us with additional information.
Online form - We will contact you within 48 hours and provide you with a reference number. It can take up to 5 days for a final response.
