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Tips for Online Banking

When using a public or shared computer, follow these steps to help safeguard your security while travelling overseas.

  • Ensure no-one can view your screen and always access Online Banking through
  • Log out of Online Banking by clicking on the ‘Sign-out’ icon.
  • Close the browser by clicking on the ‘X’ icon, usually located at the top right-hand side of the screen
  • Don’t give anyone your customer ID or your Online Banking password
  • If you suspect that someone has your Westpac Online Banking details, change your password as soon as possible by calling Telephone Banking +61 2 9293 9270.
    You can also change your password online (If registered for Westpac Protect SMS Code)
  • Access Westpac Mobile Banking using your existing Online Banking customer ID and password.

If you're having trouble accessing Westpac Online Banking while overseas, call +61 8 8424 8490