Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Cheque Fraud

At Westpac, we’re vigilant about safeguarding your financial and personal information. Help protects you, your family and your business. Check out the types of scams being used plus some useful tips on how to stay safe.


Please report any suspicious activity immediately by calling 132 032 or (+612) 9293 9270 if overseas (available 24 hours a day, 7 days a week)

Cheque Fraud

We continue to invest significant time and money in the latest anti-fraud security systems and techniques. There are also some simple steps you can take to help prevent cheque fraud:


  • Always write names in full. For example, 'Westpac Banking Corporation', not 'Westpac' or 'W.B.C.'. A fraudster may open an account using false identity documents, as though their real name was linked to the initials.
  • Always draw a horizontal line after the amount and payee details to prevent anyone from manipulating any of the information
  • Never leave spaces between any written figures - this encourages fraudsters to add their own amounts
  • Only write in pen or ink (never pencil)
  • Encourage your customers to do the same.

Mail theft is a problem and accounts for a substantial number of cheque fraud cases in Australia. To lower the chance of this happening:

  • Use secure or registered mail for large value cheques
  • Operate your mail through a Post Office box, not a street address
  • Use direct credit instead of cheques, and encourage your customers to do the same
  • Reconcile all your cheques as soon as possible
  • Cancel any cheques you have issued if not processed within a reasonable time

Ensure your mailbox is locked and check it for signs of tampering. If you notice any tampering call us on 132 032 (8am-8pm, 7 days a week) to add additional security measures to protect your accounts.