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Registration SMS Code FAQs

How do I register for Westpac Protect SMS Code?
How long will it take to register for Westpac Protect SMS Code?
What if I don't have my mobile phone with me at the time of registration?
I don't have a mobile phone or can't use SMS.
What happens if my SMS Code registration becomes locked?
Why do you want to know my day and month of birth?
During registration I was advised 'The birth date entered does not match our records'. What can I do?
I haven't received a Westpac Protect SMS code to confirm my registration. What should I do?
I've received a SMS, what number should I enter?
Once registered for Westpac Protect SMS Code, do I always need my mobile phone with me when using Westpac Online Banking?
Can I register more than 1 mobile phone number?
We are joint account holders, can we both register for Westpac Protect SMS Code?
If I am registered for Westpac Protect SMS Code and want to cancel this service, what should I do?
I've been asked to sign up but the other account holder hasn't. Why?
We share the same Customer ID and password for Westpac Online Banking. Can we still register for Westpac Protect SMS Code?
I only use Business Online Banking, can I register for Westpac Protect SMS Code?
Can I register at any time?
I've had problems registering for Westpac Protect SMS Code. What do I do?
Do I receive confirmation once I register?
If I use a token for Business Online Banking, can I use the token in Westpac Online Banking as well?