The Westpac Protect SMS Code will be used in Westpac Online Banking to pay a new payee, modify an existing payee, pay a new restricted BPAY Biller and reference (other BPAY Billers such as utilities, do not require a SMS Code). You will also use one when you make overseas transactions, increase your Daily Limit, initiate a bank cheque to a new payee, access your contact details or reset your Westpac Online Banking password online if you've forgotten it or been suspended after three failed password attempts.
You can enter and submit the Westpac Protect SMS code up to 3 times for that transaction. On your 3rd unsuccessful attempt your Westpac Online access will be suspended. For security reasons, you will need to contact Westpac Protect SMS Code Help Desk on 1300 655 505 for assistance.
No, we would never send you a Westpac Protect SMS Code via email. If you receive an email requesting any such personal information, do not respond. Instead, contact our Westpac Protect SMS Code Help Desk, on 1300 655 505.
Customers can provide their home or landline phone number however we cannot guarantee the SMS service to that number and are unable to support this option. Please contact the Westpac Protect SMS Code Help Desk, on 1300 655 505 for advice on the options available if you don't have a mobile phone.