You may have been redirected to this page because your browser does not have Cookies enabled. Online Banking makes use of standard browser "cookie" technology.
Enabling cookies on your Browser
To access Online Banking, you will need to set your browser to accept these:
- Internet Explorer version 6 and above
Go to Internet Options > Tools > Privacy
Move the settings slider to Medium or Accept All Cookies, click OK.
- Mozilla Firefox
Go to Tools > Options > Privacy
Tick "Accept cookies" from sites.
Choose Preferences from the Safari menu and click Security
Click “Always” or “Only from sites I visit”.
- Mobile Safari – iPhone
From the Home screen, choose Settings > Safari
Tap "Accept Cookies" and choose "From visited," or "Always."
From the Home screen, tap Internet > Menu > Settings
Tap "Accept Cookies" and check to enable or uncheck to disable cookies
From the Home screen, tap browser > Menu > Options
Under Privacy and Security tap "Accept Cookies" and check to enable or uncheck to disable cookies.
They're used in Online Banking as part of the identification process to ensure that a secure session is commenced each time you sign into the service. The Westpac web server will send a cookie to your browser each time you sign in to Online Banking. This cookie will be used to determine that you are who you say you are and provide you with your confidential account information.
Please note: If you decide to adjust your settings to access Online Banking, you should note down your settings prior to the change. That way, if you decide to 'not accept cookies' in the future, you will be able to change your browser back to the original settings.
If you continue to have any problems, please contact our Online Banking help desk on 1300 655 505, Mon-Fri, 8am-8pm (Sydney time).