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Mobile fraud

Phishing over the phone

Fraudsters don't only strike online. Phishing, traditionally where emails seek to represent a known or trusted entity and trick people into disclosing their account or personal details, is now increasingly happening over the phone.

Be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile.

Protect your SMS code like you would a password or a PIN. Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes to others - contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account. 

If the caller claims to be a Westpac Bank employee and you have reason to doubt their identity, ask for a name and phone number to call them back, and check the number against the Westpac telephone directory.

Also, be on the lookout for voice recorded messages that can dial automatically and ask you to call a number or provide account information.

Phishing by SMS

Your mobile can be a target for fraudsters too. If you receive any SMS message that you have not requested or are expecting, and you're suspicious, please contact us on 132 032 to confirm the authenticity of the message.

If you think you've received a hoax SMS:

  • Forward the SMS message to us on 0497 132 032 for investigation 
  • Delete the message.

If the messages become a nuisance, contact your mobile network provider for further assistance.

If you clicked on a link provided in hoax SMS, it's possible your security could've been compromised. In that case, or if you notice a transaction you did not make, contact us immediately on 132 032.

Other mobile scams

You might be offered free or cheap ring tones, or the chance to win fantastic prizes via text messages, or even automated voicemail messages. Again, you should avoid responding to or downloading supposedly free software due to the risk of a virus or trojan software being installed.  

Check out the Australian Competition and Consumer Commission (ACCC) SCAMwatch site for more info on these types of scams.

Things you should know

SecurID is a registered trademark of EMC Corporation.