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How to set or change your card PIN in Westpac Live.

Tip: Make sure you have activated your new card before setting your PIN. Activate your card now.


Step 1: Sign in and go to Services & Preferences

Step 2: Select Set or change PIN under Cards services

Step 3: Select your card

Step 4: Enter your new PIN

Step 5: Click Submit 

Step 1: Tap on Self service (the bell icon) on the top right of the screen

Step 2:  Tap Set or change PIN in the Account Services section

Step 3: Select your Card number and tap Set new PIN

Step 4: Enter the new PIN twice and tap Submit

Step 5: Enter your SMS code and tap Continue

Step 6: Tap Done

Things you should know

Westpac Debit MasterCard® Terms and Conditions (PDF 149KB)

* Managing your PIN feature is available for personal credit cards issued with a valid date from 1st April 2016.  For Debit MasterCards, the feature is available for personal cards issued with a valid date from 1st March 2015. You can check the issue date on the front of the card.  For Westpac Handycards, you can set or change your PIN regardless of when your card was issued.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

Online Banking terms and conditions apply.

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