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Animation of  the new Westpac App opening to the homepage screen

The new award-winning Westpac App is here

Need to transfer money while checking out? Perhaps you want to split a drinks tab, or pay bills on the go? Our award-winning app for Android™ will be an even bigger help in life’s little moments.

 

Got an iPhone? Learn more

More features, less taps

Image of the new Westpac App Drop and Drag transfer screen

Faster banking

Use Drag and Drop to quickly transfer between your accounts, access recent payees, and find what you're looking for fast with Smart Search.

Image of the new Westpac App bottom navigation panel

Smoother navigation

The new design means you can do your banking in fewer taps.

More visibility

Rename and reorder your accounts, set up multiple savings buckets to match your goals – from holidays to future home funds – and visually track your progress.

More control

Cards Hub makes it easier to find and manage your cards, giving you greater control and flexibility.

Get your hands on the app

If you have auto-updates enabled, you might already have access to the new app and simply need to open it. Just remember, you'll need to be using Android 10 and above.

 

Otherwise follow these steps to make it yours:

Step 1

Go to the Google Play Store

Step 2

Search Westpac

Step 3

Tap Update

 

If you’re using Android 10 and cannot locate the Westpac App in the Google Play Store, please check for any Android 10 and Google Play service updates on your device and update to the latest version.


Award-winning design

DRIVENxDESIGN 2021
Sydney Design Awards
Good Design Award Winner 2021
Australian Web Awards 2021
 
Australian Access Awards Finalist 2021

Frequently Asked Questions - General

In the latest version of the Westpac App (version 10.5.0 or later), you’ll be able to switch between personal and business profiles by tapping on the Profile icon. When you’re in your business banking or member profile, there’s no change to the way you currently use the app – to switch to your personal profile, use the shelf menu on the top-left corner of the home screen.

 

To switch from your Personal profile

  1. Tap Profile
  2. Tap your name
  3. Select the profile you want to switch to

 

To switch from your Business/Shared profile

  1. Tap the shelf menu icon on the top-left of your screen
  2. Select the profile you want to switch to

We’ve removed some features like Google Assistant, Travel Companion and Pay to Mobile as they weren’t commonly used. Favourite payments has also been removed but we’ve added your recently paid payees to help make payments easier. All other features remain, including payments to mobile numbers if they are a PayID.

We want to provide the best app experience for all our customers. We’re only updating personal profiles at this time but will be rolling out an update to the app for business/shared profiles next year.

Westpac is committed to providing accessible products and services for customers with disability or accessibility requirements. As a part of this, we’re continually reviewing, testing and improving the new Westpac App and striving to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA. To find out more, read our Access and Inclusion Plan.

Each time you update your app, it gives you access to the latest features and security updates.

Frequently Asked Questions - Getting the new app

If you’re using VPN or ad blocker software, you may receive a no internet connection error message when using the new app. To help resolve this issue, we recommend you whitelist the new app or turn off any active adblocker software. If the issue persists, please contact us via the app or phone 1300 655 505.

Turn on auto-updates in your Android phone settings and make sure you’re on the latest operating system (minimum Android 10 and above).

To update your operating system:

  1. Open your phone's Settings app
  2. Near the bottom, tap System > Advanced > System update
  3. You'll see your update status. Follow any steps on the screen

 

Need more help? Google support

If you’re seeing HomeCards$ProductsProfile on the bottom navigation, then you have the new Westpac App.

Go to  Profile >  Settings, the app version for the new Westpac App is at the bottom of the page, 10.5.0 or later is the latest version. 

Frequently Asked Questions - Using the new app

Tap your account and you'll find your account number and BSB at the top of the screen.

If you have Quick Balance enabled, you'll find it on the sign in screen. Otherwise, tap the $ icon.

Tap Profile > Settings > Contact details.

You'll find these in your payments list. Tap Profile > Payments then tap Upcoming.

We've changed the design to make sign in faster. If you had Quick balance, you might need to set it up again.

Search Quick view or Quick balance in the Smart Search bar.

  1. Tap on Quick view
  2. Toggle on Quick view
  3. Toggle on Accounts and choose up to 3 accounts
  4. Toggle on Quick transfer for fast drag and drop transfers between accounts
  5. Toggle on Rewards points

Go to Quick balance, tap the account and sign in. You'll be taken to the account page to view all transactions.

To use the Drag and Drop feature you'll need two accounts which are eligible for fund transfers – not all accounts are eligible:

  1. Press your finger on the account until the $ icon appears
  2. Drag to the account you want to transfer into
  3. Enter the amount you want to transfer

Yes. You can use Smart Search to make payments fast. Search Pay payees and billers to make a payment. You can also type Pay and the payee name to make the payment even faster.

Go to Profile > Settings > PayID and create your mobile number PayID. If you have PayID set up with another financial institution, you'll need to contact them to change where your PayID is linked.

Tap Profile > Settings > Sign in and tap Customer ID and password. You can also search sign in settings in the Smart Search bar. Once removed, you'll have to re-enter your Customer ID every time you sign into the app.

Select the account and tap the (i) icon in the top right corner. Tap edit to nickname the account.

Go to Profile > Documents > Statements. You can also search eStatements in the Smart Search bar.

Go to Profile > Settings > Statements and tap Switch all to eStatements or use Smart Search:

  1. Search eStatements in the Smart Search bar
  2. Tap eStatement settings and select the account
  3. Tap eStatement then Update

Search Wallpaper in the Smart Search bar and select the wallpaper design you want. You can also tap Profile > Settings > Wallpaper.

Things you should know

This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. Products and features displayed are for illustrative purposes only. For this reason, you should consider the information and relevant product page(s) and consider all of the information and, if necessary, seek appropriate professional advice.

Online Banking Terms and Conditions apply.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

An internet connection is needed to access the Westpac Mobile Banking App. Normal mobile data charges apply.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.