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Experience faster and simpler banking now

Available for iPhone (Android update coming soon).


Added features, less hassle

Shop safer online with Digital Card

Access your Digital Card in the app, where your CVV is dynamic and refreshed every 24 hours for added security.

 

Hit your Savings Goals

Set up long or short-term goals, savings buckets and visually track your progress.

 

Find it fast with Smart Search

Need to do something in a hurry, like lock your card? The Smart Search feature makes it quicker and easier.

Make it yours

Choose a wallpaper, icon colour and even add a profile pic.

 


See what our customers think

“It’s helpful having an app that is easy to navigate and visually appealing while managing a bank account for the first time. I especially like the logos on the transaction lists and the transaction details including location etc."  

Ethan, 19, NSW

 

“Fantastic app allows you to do the majority of tasks quickly and easily. It’s intuitive and easy to find what you need.”

Sally, 38, QLD

 

"I love the clear new look which works well with my text size increased, and how it's easier to find everything with the bottom menu. It's so quick to check my balances and now I can drag to transfer money between accounts."

Frances, 73, ACT

 

"Thank you to the team at Westpac for their banking app. It is so very easy to use, to navigate your way around. It’s smooth sailing with this, it feels like someone is holding your hand the entire time."

Toni, 53, NSW


How to get your hands on the new app experience

If you have auto-updates enabled, you may have access now. You'll also need to be using iOS 13 or above. Then, just open the app on your iPhone.

Or, update manually with the following steps:

App store icon is magnified on an iPhone
Step 1

Visit the App Store on your iPhone.

 

App store screen showing the profile picture magnified on the top right
Step 2

Tap your profile icon in the top right corner.

 

Update is magnified next to the Westpac App
Step 3

Scroll down and tap ‘Update’ next to the Westpac App.

 


FAQs

Q1. Is the new app experience available to use on any iPhone device?

The new app experience is compatible with the following iOS devices:

 Device: iPhone 6s and above

 Operating system: iOS 13 and above

 To enjoy all the new features, you’ll also need to be on the latest version of the app

 

To update the operating system on your supported iOS device:

  • Connect your device to power and to the internet via Wi-Fi
  • Go to Settings, General, then tap Software Update
  • Tap Download and Install
  • Follow the prompts.

More information

Q2. Why is the new app experience only available for iPhone customers?

We’re excited about our new app experience and want to share it with our customers as soon as possible, so we started the rollout with iPhone first - but the Android update will be coming soon.

Q3. Why is the new app experience only available for a customer’s personal profile and not their business banking or member profile?

We want to provide the best app experience for our customers as soon as possible. With that in mind, we’re only updating personal profiles at this time.

Q4. Is the app accessible for users with additional needs?

Yes - accessibility is always front of mind for any product or service we offer. We’ve tested the app extensively to ensure that it’s accessible, and we’ll continue to make improvements to help all customers.

Q1. Where do I find my account number and BSB?

You can find these details at the top of the screen when you tap on your account.

Q2. Where do I find Cardless Cash?

Cardless Cash is located under the red $ icon once you’ve signed in, otherwise it’s available on the Quick View screen (if enabled).

Q3. Where do I view my personal details?

You can find your personal details by tapping on the Profile icon in the bottom navigation bar, then tapping on Settings.

Q4. How do I sign out?

Sign out will be on the top-right corner of the home screen – but the app will automatically sign out after 10 minutes of inactivity to help keep things safe and secure.

Q5. Are my recurring payments carried into the new app experience?

Yes, all existing recurring payments or Direct Debits will continue as normal. Recurring payments can be found in the payment list accessed via the bottom of your dashboard or in the Profile menu - just tap the Profile icon then on Payments.

Q6. How do I update my wallpaper?

Use the Smart Search bar to search Wallpaper.

Or simply follow these steps:

  • Tap on the Profile icon
  • Tap on Settings
  • Tap on Wallpaper and choose from a range of wallpapers. You’ll see the new wallpaper on your home screen.
Q7. How do I add my card to Apple Pay?

To add your card to Apple Pay, you'll need to have enabled either Face ID, Touch ID or a passcode on your device, and an Apple ID signed in to your iCloud account. Ensure your region is set to Australia and you have internet access. 


Add your card to Apple Pay from our Mobile Banking app:

  • Search for Apple Pay in the Smart Search bar
  • Tap Add to Apple Pay
  • Swipe to select the eligible card you want to add
  • Tap Add to Apple Wallet, enter the SMS Protect Code to authenticate your identity and follow the prompts
  • Your eligible card is added to your Apple Wallet and ready to use.
Q8. What happened to my Sign in screen?

If you haven’t previously set up Quick Balance, you might notice your Sign in screen looks different. This change was made to help you sign into your app faster. To get the Sign in screen back just type Quick View in Smart Search and switch it on.

Q9. How do I set up ‘Quick View’/’Quick Balance’ to appear before I sign in?

Simply type Quick View into the Smart Search bar to turn it on or:

  • Tap on the Profile icon
  • Tap on Settings
  • Tap on Quick Vie’ and then toggle Quick View on and choose the account/s to view. You can also turn on Quick Transfer if you want to be able to make drag and drop transfers between your accounts in Quick View.
Q10. Has ‘Quick Balance’ been removed and how can I view my transaction listing from ‘Quick Balance’?

Simply type Quick View into the Smart Search bar to turn it on or:

  • Tap on the Profile icon
  • Tap on Settings
  • Tap on Quick View and then toggle Quick View on and choose the account/s to view. You can also turn on Quick Transfer if you want to be able to make drag and drop transfers between your accounts in Quick View.

We’ve changed the way you view your transactions from ‘Quick Balance’/’Quick View’. Just select the account you wish to view, sign in, and you’ll automatically be taken to that account page to view your transactions.

Q11. How can I remove my saved Customer ID in the app?

Type sign in settings into Smart Search, tap on sign in settings then select Customer ID and password. Alternatively, you can:

  • Tap on the Profile icon
  • Tap on Settings
  • Tap on Sign in and select Customer ID and password.

By removing your customer ID, you’ll need to re-enter it each time you sign into the app.

Q12. How do I nickname my accounts?

Open the relevant account and tap the information icon in the top-right corner, you can then edit the Nickname.

Q.13 The order of my accounts has changed. Can I rearrange them?

At this time, your accounts are arranged alphabetically on the dashboard. If you tap into the account and tap the i icon at the top, you can change the account nickname which will move it alphabetically on the dashboard.

Or simply reorder it however you like by:

  • Typing Reorder into Smart Search
  • Tap on Hide, reorder and group accounts
  • Hold your finger/press on the three bars next to the account you would like to move.
Q14. Can I use Siri for Voice Banking?

In the new app experience, you can use 'Siri Shortcut' to make payments and transfers easier to repeat. Or simply use the red $ icon to start creating a Siri Shortcut.

Q15. Where do I find my eStatements?

You can view your eStatements by typing in statements into Smart Search or by:

  • Tapping on the Profile icon
  • Tap on Documents
  • Tap on Statements.

To switch to eStatements, you can type eStatement settings into Smart Search or:

  • Tap on the Profile icon
  • Tap on Settings
  • Tap on Statements
  • Tap on Switch all to eStatements.
Q16. Is ‘Pay to Mobile’ still available?

Unfortunately, you can no longer make a ‘Pay to Mobile’ payment within the app. However, it’s still available within Online Banking. You can continue to make payments to mobile numbers registered as PayID payees.

Q17. How do I set up PayID for faster payments?
  • Tap on the Profile icon
  • Tap on Settings
  • Tap on PayID and add your mobile number.

If you already have PayID set up with another financial institution, you’ll first need to let them know that you want to change the account that your PayID is linked to.

Q18. How do I drag and drop between my accounts?

To use the drag and drop feature you’ll need two accounts that are eligible for fund transfers such as transaction, savings or credit card accounts - not all accounts are eligible:

  • Hold your finger/press on the account until the red $ icon appears
  • Drag into the eligible account you want to transfer into
  • Enter the amount you want to transfer
Q19. Can I use the search bar to pay someone?

Yes, you can. You’ll notice the new Smart Search bar will make it easier to find most things. For example, if you want to make a payment to Julie, just type Pay Julie and select the right Julie to make the payment.

Things you should know

This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. For this reason, you should consider the appropriateness for the information to your own circumstances and, if necessary, seek appropriate professional advice. 

Online Banking Terms and Conditions apply.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

An internet connection is needed to access the Westpac Mobile Banking App. Normal mobile data charges apply.

Apple, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.