Supported devices

For the best Westpac App experience, check your browser and operating system are up-to-date. This ensures you have access to the latest features and enhancements, including security and stability improvements. 

 

Operating system  Apple  Android
Smartphone apps iOS 15.0 or above Version 10 or above
Tablet apps iPadOS 15.0 or above n/a
Mobile site (westpac.com.au) iOS 12.0 or above Version 7 or above

The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.

 

Some older versions of the Westpac App are no longer available to download or use.

If your operating system or app version is not referenced above, see the FAQs below for further information.

How to update your Westpac App

Android

  1. Open the Google Play Store app
  2. At the top right, tap the profile icon
  3. Tap Manage apps & device. Apps with an update available are labelled “Update available.”
  4. Look for the Westpac App icon and tap Update

iOS

  1. Open the App Store on your iPhone
  2. Tap Today on the bottom menu, then tap the Profile icon at the top of the screen
  3. Scroll to the Westpac App and tap Update
  4. If you have iOS 15.0, enable auto-updates via Settings in your iPhone.

How to check what version of the Westpac App you're on

Android

Open the Westpac App > tap Profile > Settings. The version number is displayed at the bottom of the screen. You can also visit the Google Play Store.

iOS

Open the Westpac App > tap Profile > Settings. The version number is displayed at the bottom of the screen. You can also visit the App Store. 


If you’re using the classic app, open the Westpac App and tap the hamburger menu (three lines) located in the top left. The version number is displayed at the bottom of the screen.

How to check and update your mobile phone and tablet operating system

Android

  1. Go to Settings
  2. Select Find Software update
  3. Select Download and Install
  4. Select Download to get latest Software update

iOS devices

  1. Go to Settings
  2. Select General
  3. Select Software update
  4. Select Download and Install to get latest Software update

 

Supported browsers

View the list of supported browsers at westpac.com.au/browsers

Frequently asked questions
 

If your mobile phone is no longer receiving operating system updates, you should consider switching to a newer device, that can receive operating system updates, to help you stay secure. Keeping your Operating System, as well as your applications, up to date is one of the best ways to protect yourself from being hacked.*

 

If you can’t use the Westpac App on your mobile phone, you’ll still be able to access Online Banking by simply visiting westpac.com.au and tapping Sign in to Mobile Banking. 

 

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

Need help with Online Banking?

Apps available

Download on the App Store

Android app on Google Play
Things you should know

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

Android, Google Play and the Google Play logo are trademarks of Google LLC.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.