Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input


We're here to help

Forgot your online banking password or Customer ID?

Update or change your contact details

Report your card lost or stolen

New to online banking? More tips here.

Self serve in Online Banking

  • Download your transaction or interest & tax reports
  • Access card services
  • Update your profile settings including updating your address

Find it fast with Smart Search

Use Smart Search in the Westpac App to quickly find what you need, from locking your card, updating contact details, making a payment, and so much more.

Talk to us now to connect directly to our customer service team.

Contact us in the Westpac AppConnect directly to our customer service team.

Contact us in the Westpac App

Sign in, skip the automated questions and talk to the right person not a phone menu.


  • The fast and secure way to talk to us
  • Avoid the need to answer a series of security questions as we verify your identity when you sign in via the app
  • The Westpac App connects you straight to the relevant team member.
Need to speak to someone about your banking?

Stay safe online with our Security Wellbeing Check

Take the Security Wellbeing Check in the Westpac app

Find out more

Westpac Protect™ Security Guarantee

If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.



Westpac Protect Security Guarantee
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 236KB) at before making a decision and consider whether the product is right for you.

Contacting us from the Westpac App:
Standard call charges apply. Internet connection is needed to access Westpac App. Normal mobile data charges apply.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. 

Android, Google Play and the Google Play logo are trademarks of Google LLC.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.