CARD DAMAGED OR TAPPED OUT?

If your card is damaged, faded or won’t tap, it’s simple and secure to order a new one in Online Banking or the Westpac App.
Replace card

Why order a new card?

We understand that after a while there can be some wear and tear on your card that makes it hard to use. So we’ve made it simple to order a new card in Online Banking, using the Cards Hub.

Damaged card

We’ll send a replacement card with the same card number, so you won’t need to update any regular payments or your Digital Card2.

Expired card

You’ll automatically receive a new card around the end of the month that your card expires, but if it doesn’t arrive in time or you need it sooner, we can reissue a new one.

Lost or stolen card

If your card is lost or stolen, you’ll need to cancel your card and order a new one. If there’s a chance you’ll find it, you can temporarily lock your card while you look for it. 

Temporarily lock card Permanently cancel card

How to get your card reissued

Cards Hub in the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Tap Cards in the bar menu  
  2. Or search Reissue card in the Smart Search bar and follow the prompts

Online Banking 

  1. Go to Service > Services > Card Services 
  2. Select Reissue card 
  3. Select which card to reissue, whether it’s damaged or expired, your delivery address, and then select Reissue

What’s next?

Allow 4-6 business days for your card to arrive

When you order your new card, we will send it to the mailing address registered in Online Banking.

Keep using your card

Strapped for cash? Don’t wait for your physical card to arrive, use Cardless Cash1 to withdraw money from an ATM.  You can also shop online and pay bills with your Digital Card2 or mobile wallet. 

Activate your new card

When your new card arrives, you can activate it in Cards Hub within the Westpac App. Remember to destroy your old card once the new one arrives.

Activate card

Frequently asked questions

Your new card will be sent to the mailing address you have registered in Online Banking.

Download the Westpac App

Download on the App Store

Android app on Google Play

Need to register?

It only takes a few minutes to get started with Online Banking.

Register

Talk to us now

Want to get help quickly? Get in touch with us through the Westpac App.

Contact us in the Westpac App

Any questions?

Find the answers you're looking for in our FAQs.

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Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 417KB) before making a decision and consider whether the product is right for you. 

1. Cardless cash: use Cardless cash to withdraw cash without a debit card from any Westpac ATM in Australia. Limit of 3 Cardless transactions per day, subject to daily withdrawal limit of $500 and weekly withdrawal limit of $1,000.  Read FAQs and Online Banking Terms and Conditions (PDF 417KB) for more details.

2. The Digital Card is only available in the Westpac App and supported with the latest version of the Westpac App. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.

Westpac Debit Mastercard® holders need to be at least 14 years of age and have an Australian residential address to be eligible for the card. If you're not eligible for a Westpac Debit Mastercard, apply for a Handycard to access your account. 

World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.


Android, Google Play and the Google Play logo are trademarks of Google LLC.


“QR Code” is a registered trademark of Denso Wave Incorporated.

 

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.