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Priority You is a personal banking experience created to recognise and reward our loyal customers.

If you’re a customer, your time with us, the types of products you hold, and the way you bank with us could see you enjoying an array of rewards and benefits with Priority You.

We’re piloting Priority You with a group of customers in Tasmania  - we want to get customer feedback on the experience to understand how we can do the right job of recognising and rewarding our loyal customers.

Experiences and special offers.

Complimentary experiences for Prime and Pinnacle customers, access to discounted tickets for in-demand events, and special offers from top brands for all Priority You customers.

Banking Rewards.

Loyalty rebates for Plus, Prime and Pinnacle customers on the savings, home loans, insurance, credit cards and personal loans products held with us.

Service.

Book a banking check-in through Priority You, receive helpful hints for better banking, as well as informative articles all designed to provide a more personalised service.


Four tiers of benefits.

Priority You is designed around four tiers, each with its own set of exciting rewards and benefits to look forward to.

 

Be treated with special offers.

  • Special access to in-demand tickets and offers.

Receive banking rewards.

  • Prop up the piggy bank with up to $175 in loyalty rebates every year, depending on the products held with us.

Service.

  • Access to our online booking portal for a banking check-in for even more value from banking with us.

Complimentary experiences.

  • From dining to entertainment, adventure and family, Priority You Prime customers get to select one complimentary experience every year from a handpicked range of options.

Be treated with special offers.

  • Special access to in-demand tickets and offers.

Receive banking rewards.

  • Prop up the piggy bank with up to $350 in loyalty rebates plus fee rebates every year, depending on the products held with us.

Service.

  • Access our online booking portal to book a banking check-in, and get even more value from banking with us.

Complimentary experiences.

  • From dining to entertainment, adventure and family, Priority You Pinnacle customers get to select two complimentary experiences every year from a handpicked range of options.

Be treated with special offers.

  • Special access to in-demand tickets and offers.

Receive banking rewards.

  • Prop up the piggy bank with up to $550 in loyalty rebates plus fee rebates every year, depending on the products held with us.

Service.

  • Access our online booking portal to book a banking check-in, and get even more value from banking with us.

Frequently asked questions

A range of benefits are available to customers in the Priority You Tasmanian Pilot depending on which tier they are in, these include banking rewards, experiences and offers, and other service related benefits. If you’d like further information please visit your local branch or call 132 032.

Priority You customers may move up tiers through one or more of the following:

  • Staying longer with Westpac, or
  • Changing the way they bank with us e.g. online banking, or
  • Adding new products to their Westpac banking relationship.

Every month, we’ll look at their activity and notify them if they’re eligible to move up a tier. Tier movements will happen the next calendar month.

Priority You customers may move down a tier if they reduce their Priority Points. This can happen through one or more of the following:

  • They reduce the number of products they have with Westpac, or
  • They discontinue online banking, or
  • They don't regularly make transactions.

Every month we’ll look at their activity and notify them if they’re about to be downgraded. Customers have 3 months before they will be moved down a tier.

We want to ensure we’re delivering on what’s expected of a recognition and reward program for our loyal customers. A targeted test will allow us to do this. Priority You is currently being tested in Tasmania for qualifying Westpac customers who have their residential address in Tasmania.

If you prefer not to be a part of Priority You, you can opt out of this program at any time by:

  1. Logging into Westpac Live Online Banking
  2. Go to Discover Priority You in your Priority You portal and select opt out.

You can also opt out by calling 132 032.

You’ll be opted out of the whole program and no longer receive any benefits as part of your tier.

Things you should know

Membership of the Priority You pilot is subject to the Priority You Terms and Conditions (PDF 1MB)

The terms and conditions contain full details of the eligibility criteria and qualification for rewards. The Priority You pilot may be cancelled at any time in accordance with its terms.

Use of Online Banking (including our Mobile Banking apps) is subject to the Westpac Online Banking Terms and Conditions (PDF 303KB).

Online Banking is only for use by Westpac Australia customers.  An internet connection is needed to access Online and Mobile Banking. Normal data charges apply.

The portal through which redemption of any experiences, and access to discounted tickets and some offers is available can only be accessed by members via the link in the Priority You section of their Online Banking. Offers and experiences are each subject to their own terms and conditions.

Priority You is a trademark of the Westpac Banking Corporation.

©2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714.