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Important information

Recent attempt by third party to obtain customer information.

Westpac is aware that customer PayID information has been accessed from the PayID service through another financial institution.

This incident has affected customers from banks including Westpac and we are in the process of contacting all impacted Westpac customers.


As always, for your own protection we suggest you:

  • Don’t click on any links in text messages from individuals or organisations you don't know or if the message is unexpected, even if it is addressed to you;
  • You should always confirm the validity of a call you are not expecting. It’s best to call the organisation’s trusted number which can be found on their genuine website or telephone directory.

We apologise for any inconvenience caused by this.

More information on online security for Westpac customers can be found here.