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How-to videos on the basics

Watch videos on how to reset your password, update your contact details, switch to eStatements, and more, in Online Banking and the Westpac App.

  • Reset password in the new appReset password in the new app
  • Reset password in the classic appReset password in the classic app
  • Reset passwordReset password
  • Update details in the new appUpdate details in the new app
  • Update details in the classic appUpdate details in the classic app
  • Update detailsUpdate details
  • Quick balance in the appQuick balance in the app
  • View eStatements in the new appView eStatements in the new app
  • View eStatements in the classic appView eStatements in the classic app
  • View eStatements View eStatements
  • Switch to eStatements in the new appSwitch to eStatements in the new app
  • Contact us in the new appContact us in the new app
  • Contact us in the classic appContact us in the classic app
  • Cardless cash in the appCardless cash in the app
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 1MB) (PDF 305KB) at before making a decision and consider whether the product is right for you.