Making the most of your online banking
How can we help you?
Westpac Protect™ Security Guarantee
If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.
Contact us in the Westpac App
Sign in, skip the automated questions and talk to the right person not a phone menu.
- The fast and secure way to talk to us
- Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App
- The Westpac App connects you straight to the relevant team member.
Need to speak to someone about your banking?
Talk to us now to connect directly to our customer service team.Contact us in the Westpac AppConnect directly to our customer service team.
Things you should know
Card AutoPay: A fixed dollar or percentage of your monthly credit card statement “closing balance” will be paid. If the “closing balance” is less than your nominated amount, only the “closing balance” will be paid. If your nominated amount falls below the “minimum payment due”, Westpac will debit the “minimum payment due”.
Managing your Term Deposit: Westpac Live will be available to update Term Deposits from 8:00 am to 9.30 pm on a Business Day and 8:00am to 4:00pm Saturdays (Sydney time). ‘Variation period’ means 6 Business Days from the date the Term Deposit matures.
Manage Card Pin: Manage your card PIN feature is available for personal credit cards issued since 1 April 2016 and for Debit Mastercards issued since 1 March 2016. For Westpac Handycards, you can set or change your PIN regardless of when your card was issued. You can check the issue date on the front of the card.
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