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Technical Issue Westpac Live

Issue affecting payee reference and description fields.

Customers using Google Chrome V86 and Microsoft Edge V86 browsers to access Westpac Live may experience issues when attempting to click and enter information into the payee reference and description fields for payments.

Our support teams are working to resolve this issue as soon as possible.

Until the issue has been resolved, the following workarounds are suggested;

  • Create and submit the payment using a mobile device.
  • Use the TAB key on your keyboard to move to the required field rather than clicking on the field with your mouse or pointer.
  • Use an alternative browser such as Internet Explorer. Visit our supported browsers page for more information.

We apologise for any inconvenience caused.

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